When you work in healthcare, whether it’s in a fitness center, in customer service, in management, in coaching, as a physician, a nurse or administrative assistant, you are reminded, on a regular basis, that life is hard for people.  People are stressed out, people are managing chronic conditions, people have financial issues, people are grieving, people are angry, people are unsure.  People are also happy, satisfied, healthy, and thriving, but folks tend to their struggles before they share their joys.  Interacting with humanity, especially when it comes to something as intimate as one’s health and wellbeing, is messy and unpredictable no matter how hard we try to make it into a program or round out the edges or meet our outcomes goals.   So often we have the urge to swoop in to offer a solution, to look at the numbers and provide a suggestion, or to give advice based on what we see…

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